Privacy Policy

At Vita-Home Ltd, we are committed to protecting your privacy and handling your personal data responsibly. This policy outlines how we collect, use, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you place an order or sign up for our communications, we may collect the following information:

Name
Email address
Phone number
Delivery and billing address
Order details

We do not collect or store any credit card information. All payments are securely processed by our trusted partners, SagePay and Barclaycard, in accordance with UK banking standards.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your order
To provide customer service and support
To send you occasional updates on special offers or new products (you can opt out at any time)
To maintain and improve our website and services

You can unsubscribe from marketing emails at any time by clicking the opt-out link included in every message.

3. Website Analytics & Cookies

Like most websites, our servers automatically collect certain data such as:

IP address
Referring website
Browser type and version
Pages visited and time spent on the site

This information is aggregated and anonymized. We use it only for statistical analysis to help us improve the site, monitor performance, and ensure a smooth user experience.

We also use cookies to enhance functionality and tailor your experience. You will be prompted to accept or manage cookies when you visit our site.

4. Data Storage & Security

We retain your personal data only as long as necessary to provide services and comply with legal obligations. Your data is stored securely, and we implement appropriate technical and organizational measures to protect it from unauthorized access or disclosure.

You may request complete deletion of your personal data at any time by emailing us at
info@vita-home.co.uk.

5. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing
Withdraw consent for marketing at any time

To exercise any of these rights, contact us at info@vita-home.co.uk

6. Updates to This Policy

We may update this policy from time to time to reflect changes in legal requirements or our services. Any updates will be posted on this page.

Contact Us
If you have any questions or concerns about your data or this policy, feel free to contact us at: info@vita-home.co.uk