We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return. We’ll give you a full refund by the same method you used to pay, all we ask is that items are returned clean, unworn and have all their original tags.
Orders placed on formahouse.co.uk are dispatched within two time frames: -
Standard delivery
Orders have a 2-3 day delivery window.
Free for orders over £30.00.
Or is charged at £3.00 for orders below £30.00.
Express delivery
-Orders received before 12 pm on a working day are dispatched the same day for delivery the next working day.
Otherwise, they are dispatched on the next working day.
Express delivery is at £3.90 for orders over £30.00.
Or £6.00 for any orders below £30.00.
This is a tracked, 'signed for' service sent via FedEx. At present, we only deliver to UK mainland addresses. If there is an issue with the dispatch of your consignment, our customer services team will make contact with you directly via email to resolve. If you wish to amend an order placed, please contact us at the earliest opportunity via sales@formahouse.co.uk so we can rectify.
Returns
If you wish to return an item or have any issues at all with your delivery, please notify us as soon as possible - and in the case of unwanted returns, within 30 days of receipt - by email to sales@formahouse.co.uk.
We will issue the relevant return instructions and process a refund for you once the item has been received and processed via our warehouse.
Unless the item received is deemed faulty, returns are at the customer's cost. Any outward delivery charges will not be refunded.
If you are a retailer, please click here for our full trading terms & conditions.
Free Domestic Returns - How It Works
Step 1: Click here to create and download a returns label, and to find your nearest Post Office location.
Step 2: Print your return label. If you don't have a printer don't worry, most Royal Mail Delivery Offices have printing facilities. You can find locations here or on the Royal Mail website once you've created your free label which will be emailed to you with a required QR code. (See step 4 for more information.)
Step 3: Package your item(s) in one bag, complete the required fields on the dispatch note and pop it inside. Attach the label you've printed at home.
Step 4: Go to your most convenient Post Office location. If you have not printed a returns label, you will need to show the email confirmation containing a QR code and they will print and attach a label for you. Please check your email confirmation before going to the post office, ensuring you can see the QR code. If you see the QR code this may be down to your email service provider. Please check your email settings or try again with an alternative email address.
Important: Please obtain a proof of postage receipt and keep hold of it until your refund has been received.
EU & International Returns
We are sorry to advise we do not offer a free return service for Southern Ireland, the EU and International purchases. For customers wishing to make a return from these territories you will need to arrange your own return by post, at your own cost.
Postage Cost
For full price items, we will refund the cost of standard postage of £3.99 if your return your entire order. We do not refund shipping cost on sale items. If you paid for express shipping and returned all your items, we will only refund the value of £3.99, not the full amount for express shipping.
Statutory Rights
Our free UK return service is provided in addition to your statutory rights under the Consumer Contract Regulations. We reserve the right to reject worn or washed item(s) which are not returned as new. Rejected item(s) will be returned to you and may be subject to a re-delivery charge.
